As the hospitality customer becomes more and more discerning, the pressure is on for establishments and hospitality groups to provide exceptional customer service. But what does that look like? And what does the modern-day hospitality customer want from customer service?...
Customers are becoming more digitally savvy as we head toward 2024 and want to see technology become a part of the hospitality industry where it can enhance efficiency and make their lives easier. But not as a replacement for the human interaction we so crave....
Another seasonal wave is almost upon us: the summer holidays. Busier weekdays, more children, more families, holidaymakers. Hospitality businesses need to be operating as efficiently as possible. Here are a few areas for consideration for the summer craziness. Are you ready for the heat?...
Do you need a reliable and capable supplier to support a school, college or university kitchen refurbishment project, or to review the catering operations over the summer? A UK supplier who can deliver Next Working Day? *...
As the King’s Coronation is upon us, hospitality leaders need to have their finger on the pulse when it comes to the celebratory peak. With a tourism and spending boost for the sector, how can we harness this opportunity for a much-needed surge in custom and patrons?...
Training schemes can largely assist in the recovery of the industry following the pandemic, and the subsequent staff shortages. Providing on-the-job, focused, and relevant training can help to address the employment gap while meeting the demand for staff....
