The hybrid of all hybrids… the bleisure phenomenon.

What does the emergence of the new trend ‘bleisure’ mean for the hospitality sector? And how can venues cater to new customer expectations?...

Celebrating the festivities, together.

How do you feel about the upcoming Christmas rush? It can be a tough and stressful time for hospitality workers, but at the same time, there are pockets of joy to be found in serving others during the festivities....

Industry Trends to look out for in 2024

As we head towards 2024, a thriving hospitality industry needs to be on the lookout for current trends that are here to stay. Here’s what to expect....

What customers want from customer service

As the hospitality customer becomes more and more discerning, the pressure is on for establishments and hospitality groups to provide exceptional customer service. But what does that look like? And what does the modern-day hospitality customer want from customer service?...

What do customers want from tech?

Customers are becoming more digitally savvy as we head toward 2024 and want to see technology become a part of the hospitality industry where it can enhance efficiency and make their lives easier. But not as a replacement for the human interaction we so crave....

Time to double down for the Summer wave.

Another seasonal wave is almost upon us: the summer holidays. Busier weekdays, more children, more families, holidaymakers. Hospitality businesses need to be operating as efficiently as possible. Here are a few areas for consideration for the summer craziness. Are you ready for the heat?...